A: If you received your CD in the mail and it is physically damaged, just mail it back to us, and we'll gladly and promptly ship you out a replacement disc.

599CD RETURNS
Amicron Computing
137 Huntleigh Circle
Amherst NY 14226

In addition, if you would like for us to email you a download code while you're waiting for your replacement disc, we'll be happy to do so. This will at least let you download your lessons from our web server so you can get started learning while you're waiting for your replacement disc.

If the disc doesn't look physically damaged, but is not working in your computer, please be sure to check that you meet our minimum system requirements. If we get your CD back from you and it works fine in our computers, we will send you out a replacement disc, but we will charge you for shipping and handling again.

Please note, if our software installs, but the videos are choppy, this is NOT A PROBLEM WITH THE CD. It is a problem with your computer. Do not return your CD, as a replacement disc will not help. Click here for additional help with this problem.

We strongly recommend you run down our Problem Troubleshooter checklist before requesting a replacement CD.

Some things to check include:

• Make sure there are no fingerprints on the CD. If so, gently rub them out with a cloth napkin. Do not use water on our CDs as the printed side has a paper label or ink that will run off.
• Make sure your system meets the minimum system requirements (see above).
• Check to make sure that other CDs work fine in your CD-ROM drive. If not, it could indicate a problem with your PC.
• If you have another computer available, try our CD in that computer first. If it works there, it could indicate a problem with your PC.
• On some machines SETUP does not start automatically. You may need to open up My Computer and then open up your CD-ROM drive icon by double-clicking on it. If you see a SETUP icon, double-click on that to begin installation. If you see no files, or receive an error message, that could indicate a problem with your disc.

We recommend you contact us first, before trying to return your CD (unless it's visibly damaged). We can also try to troubleshoot your problems with you. If all else fails, our address for returns is:

599CD RETURNS
Amicron Computing
137 Huntleigh Circle
Amherst NY 14226

Be sure to include a note with YOUR name, email address, and account number (Order ID is fine). Be sure to tell us what is wrong, what you tried, and what kind of system you have.