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Frequently Asked Questions |
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Q: What is the
status of my order? Has it shipped yet?
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Q: I've lost my
passwords. Where can I get them?
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Q: How can I buy more
courses that are already on my CD.
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Q: I'm having problems
with my courses. Can you help?
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Q: How do I get my free courses?
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Q: What form of payments
do you accept?
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Q:
My CD arrived cracked. How do I get another?
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Q:
How can I change the email address on my account?
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Q:
I already have a course. How can I order its handbook?
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Q:
How can I contact a live person there?
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Q:
I have Windows Vista
and the audio doesn't play.
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| Other Common Questions |
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Q: Do you ship to my location, and what is your
shipping charge?
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Q: Do you have training available for the Mac?
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Q: Where are the Advanced
courses for me to order?
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Q: Do you have any course outlines
available?
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Q: Do you have any courses available for other
topics?
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Q: Do you have any kind of certification?
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Q: Do you have
step-by-step download instructions?
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Q: Do you offer Volume
Discounts for large quantity orders?
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Q: Do you have foreign language versions of
your lessons?
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Q: How many courses are there for any particular
topic, like Excel?
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Q: I'm having problems with your ordering
system. Can you help?
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Q: Do I
have to have a program installed to watch your course?
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Q: Do you have discounts available for
schools &
non-profits?
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Q: Do you have
any customer testimonials available?
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Q: What is your address
for returns?
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Q: Have any
articles been written about your product?
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Q: Do you have a
reseller or affiliate program?
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Q: Your software is
telling me I have to be an Administrator.
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Q: What's the
difference between 599CD and Online Seminars?
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Q: I'm concerned about Internet credit card
fraud. What do I do?
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Q: I have not received my order yet.
Where is it?
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Q: Do your VB
(Visual Basic) courses work with Microsoft Office?
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Q:
What are the system requirements for 599CD courses?
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Q:
Your videos are too small. How can I make the screen larger?
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Q:
Do you have a discount available for repeat customers?
Yes!
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What's New
& Blog |
Since things can change quicker than we have time to
update here, be sure to check the What's New
page and Richard's 599CD Blog for up-to-date
problems and solutions. |
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Computer
Help |
If you need help with your computer or software
unrelated to your 599CD order, please visit
Richard's TECH HELP
page. You can ask him any kind of question you'd like: Access, Word,
FrontPage, VB, whatever you'd like. |
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Problems |
If you are having problems with your 599CD
courses, we strongly recommend you run through our
TROUBLESHOOTER before doing
anything else. |
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Order Status |
If you are inquiring as to the status of your
599CD order, please visit
www.599CD.com/orderstatus. |
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