Here at 599CD, customer service is very important to us. We do our best to make sure that every customer inquiry is answered, and every customer complaint is handled to the best of our abilities - and as quickly as possible.

Unfortunately, we are not a very big company. We don't have the resources to staff a huge call center. We're a small business with a great product, but a small support staff. For this reason, we don't offer unlimited free phone support (sales, customer service, technical support) through a general phone number for our 599CD products. There is just no way that we could afford to provide unlimited free phone support and still keep our courses priced so low..

For this reason, we have tried to provide our customers with everything they need to help themselves online. If you are having a technical problem, we have a great Online Troubleshooter that can solve the vast majority of all problems users have with our courses. You can track the status of your order online using our Order Status page.

In fact, over 95% of the questions that people email in to us can be answered by looking through our Self-Help resources online. Save yourself some time - look there first.

Of course, if you need help, you can always submit your question to our support staff free of charge via the Contact Page on our web site. Due to spam, we have discontinued general email support, but you can submit your question via our Web site and we will email you back. Now, again, we are a small company. Sometimes we get hundreds of inquiries a day, and it can take us a little while to get back to you. We will answer every inquiry, complaint, and compliment (yes, we do apreciate them!) we receive.

If your need for customer service is urgent, for just $1.00 you can move your inquiry to the top of our support queue. Again, this is just another way for us to provide a fast turnaround for service, without having to raise the price of our products. Believe me, the extra dollar isn't going to make us rich (we only get a few priority emails a day), but it does allow us to provide priority service to those customers with a real need for a fast response... plus it's guaranteed. If we don't get back to you by the close of the following business day, your email is free, and you are still at the top of the queue.

NEW: We now also offer LIVE ONLINE CHAT. We will try to have our customer service agents available as often as possible to assist you in our online chat rooms. This is a great new way we can provide you with customer service, especially if you don't like to pick up the phone.

So, once again, our customers are very important to us, and we will do everything possible to make sure that you are happy with your 599CD purchase. We have a great product at a fantastic price, and we hope that you enjoy learning with us.

Richard Rost
President/CEO