2 days ago: New Feature: you can now upload your Profile Picture to the site. Check it out!  Dismiss
 
Computer Learning Zone CLZ Access Excel Word Windows

You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives.

-Clay P. Bedford
 
Home   Courses   Index   Templates   Seminars   TechHelp   Forums   Help   Contact   Join   Order   Logon  
 
Customer Service Policy
By Richard Rost   Richard Rost on LinkedIn Email Richard Rost  

Customer Service

I do my best to make sure that every customer inquiry is answered, and every customer complaint is handled to the best of my abilities, and as quickly as possible. I get a lot of emails from people asking for various types of help and tech support, so I wanted to take a minute just to clarify all of the different support options that are offered.

First of all, and most importantly, help with your purchase is always FREE. Whether you have a customer service question, or are having a problem with getting your courses to play, this kind of help is always free. Simply submit your question via my Customer Service Form. 

It's my responsibility to do whatever I can to make sure the video tutorials you purchased from me work and that you can watch them. Now, I do tell everyone to make sure that you've tried my free demo lessons before purchasing, just to make sure they work on your computer and you like them. However if you're still having problems, I'll do my best to get you up and running. I can't promise that I can fix every problem (especially if it's a pre-existing condition on your PC) but I'll do my best. Generally, if you can watch videos on YouTube, you should be able to watch them on my site. It's the same technology.

Unfortunately, I don't have the resources to staff a call center. I'm a small business with a great product, but a small support staff (of 1 person). For this reason, I don't offer phone support. There is just no way that I could afford to provide free phone support and still keep my courses priced so low.

For this reason, I have tried to provide you with everything you need to help yourself online. If you are having a problem please check the Frequently Asked Questions page first. If you still have a problem, try posting your question in the Forums. I've got a lot of fantastic advanced students who love helping out the new users.

Database Support

I only provide direct technical support for databases that you download from my website without any changes or modifications. Click here for my complete Database Support Policy.

Other Technical Support

Aside from customer service, people also ask me for help with their technical problems. This can be anything from Windows not booting, to solving a particular Access database problem, to setting up a web site, to getting help with a specific Excel formula. These are issues that are unrelated to sales or customer service issues.

As of June 2021, I no longer offer Technical Support services. 

I'm in the business of teaching people how to use Microsoft Access and other software applications. I prefer to spend my time recording video tutorials, not fixing databases. There just aren't enough hours in the day for me to do both (and have a healthy family life). Plus, it's not the kind of work I want to do - no matter how much people are willing to pay. However, I do still offer some ways you can get help. See my Technical Support page for options.

Support Links

Best Ways to Contact Me, Ranked

1. Customer Service Form
2. Email
3. Forums
3. Text
4. Mail
...
95. Fax
96. Skywriting
97. Smoke Signals
98. Gondor Signal Fires
99. Starfleet Subspace Radio
100. Phone

 

 

Comments for Customer Service Policy
 
Age Subject From
3 yearsTrouble accessing videosMary Robyn
7 yearsProperty BoxGbeminiyi B
8 yearsCustomer Service PolicyUsman A
8 yearsCustomer Service PolicyUsman A
8 yearsCustomer Service PolicyLouella R
8 yearsBUILD A WEBSITELoretta Marsh
8 yearsCustomer Service PolicyJanice D
9 yearsCustomer Service PolicyIgnacio A. Zamudio
9 yearsCustomer Service PolicyMOHAMMAD OBAIDULLAH
10 yearsCustomer Service PolicyZep
10 yearsCustomer Service PolicyNkhoma Kenneth
11 yearsCustomer Service PolicyAlex Hedley
11 yearsCustomer Service PolicyDonald Ward
11 yearsCustomer Service Policy and a Story Phil Gatchell

 

Start a NEW Conversation
 
Only students may post on this page. Click here for more information on how you can set up an account. If you are a student, please Log On first. Non-students may only post in the Visitor Forum.
 
Subscribe
Subscribe to Customer Service Policy
Get notifications when this page is updated
 
 
 
 

The following is a paid advertisement
Computer Learning Zone is not responsible for any content shown or offers made by these ads.
 

Learn
 
Access - index
Excel - index
Word - index
Windows - index
PowerPoint - index
Photoshop - index
Visual Basic - index
ASP - index
Seminars
More...
Customers
 
Login
My Account
My Courses
Lost Password
Memberships
Student Databases
Change Email
Info
 
Latest News
New Releases
User Forums
Topic Glossary
Tips & Tricks
Search The Site
Code Vault
Collapse Menus
Help
 
Customer Support
Web Site Tour
FAQs
TechHelp
Consulting Services
About
 
Background
Testimonials
Jobs
Affiliate Program
Richard Rost
Free Lessons
Mailing List
PCResale.NET
Order
 
Video Tutorials
Handbooks
Memberships
Learning Connection
Idiot's Guide to Excel
Volume Discounts
Payment Info
Shipping
Terms of Sale
Contact
 
Contact Info
Support Policy
Mailing Address
Phone Number
Fax Number
Course Survey
Email Richard
[email protected]
Blog RSS Feed    YouTube Channel

LinkedIn
Copyright 2024 by Computer Learning Zone, Amicron, and Richard Rost. All Rights Reserved. Current Time: 3/19/2024 7:43:46 AM. PLT: 0s
Keywords: help tech support customer service techhelp  PermaLink  Customer Service Policy