Basically - if you can get the software INSTALLED on your computer, the CD is fine. If you can open up the CD icon in My Computer or Windows Explorer and you see files on the CD, chances are there is nothing wrong with the disc itself. Sending you a replacement CD is NOT the solution. The problem is either with your computer, or your Windows Media Player.

Try playing one of our online DEMOs. If these play OK on your computer, then you might have a bad CD. However, if these do NOT play OK, then the problem resides with your system.

Before even trying to troubleshoot your problems, reboot your computer and make sure there are no other applications running in the background.

First, make sure your system meets our minimum system requirements.

Second, make sure you have the latest video display drivers from your PC vendor or video card manufacturer. Most often, updating your video drivers with their latest version will clear up many display problems. Remember, most of the time, display drivers are updated after the video card or PC has shipped to market. By the time you receive your computer - no matter how new it is - there are updated drivers available from the manufacturer. Please try obtaining the latest video display drivers.

Third, make sure you have a supported version of Windows Media Player. Our software works best with Windows Media Player version 7.1. You can download it from our web site HERE or direct from Microsoft. Our software has been tested and does work just fine with Windows Media Players 8 and 9, however we do not officially support them.

Fourth, If everything above checks out, you may need to try adjusting your Windows Media Player settings. Some video cards work differently with WMP, and your performance may vary accordingly. Open up Windows Media Player by clicking on Start > Programs > Windows Media Player. Now, click on Tools > Options. Click on the Performance tab. Towards the bottom of this window, you will see a slider labeled Hardware Acceleration under the Video Performance section.

Try setting your Hardware Acceleration to NONE. See if the videos play OK. If not, try setting it to FULL. If they still don't play OK, try all of the settings in between.

Fifth, we can try adjusting your video driver settings to see if we can improve your performance. Be careful, however, when editing these settings. Right-click on your Windows Desktop somewhere and select Properties. Then, click on the Settings tab.

Click on the Advanced button towards the bottom of the window.

Now, here's where things get different, depending on the type of video card you have (each manufacturer does something different.) See if you have a Troubleshooting tab at the top of this window. If so, look for a section called Hardware Acelleration.

Again, try adjusting this slider bar from FULL to NONE, trying our videos each step of the way. The closer to FULL you are, the better off your system will perform, however you may need to turn off hardware acceleration in order for our lessons to play 100% properly. If so, you can always re-enable hardware acceleration when you're done with your lessons.

If none of these solutions worked for you, please contact us for further instructions.

DISCLAIMER: Please be careful when editing or adjusting any settings on your computer - as editing some settings can cause your computer to stop functioning properly. We cannot be held liable for any problems that may be caused from following these instructions. We have tried to provide you with a complete guide to troubleshooting video problems on your computer, but we cannot forsee all circumstances.