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Because we do get so much email to answer, and
because we have a relatively small support staff, we offer priority email
support to those customers who require a fast response. For a token fee of
$1.00, we will move your email up to the top of the queue. You are
guaranteed a response by the close of the following business day, or
you
will not be charged.
No, we are not trying to make people have to
pay for customer service. However, we do get a very high volume of
email, and many of the questions we are asked are actually found in our
FAQs section. In order to provide fast customer
service and not raise our prices, we have this option available
for you. For more information on our customer service policy, and why we operate
the way we do, please click here.
PLEASE NOTE:
we strongly recommend you try our LIVE ONLINE CHAT
before sending us an email. If one of our customer service agents is
online right now to answer your questions, we can help you immediately. |
