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October 2010 News
By Richard Rost   Richard Rost on Twitter Richard Rost on LinkedIn Email Richard Rost   11 years ago

Now that my book is finished, things are starting to get back to normal here at 599CD. Just about everything else got put on hold this summer while I worked on my book, so I haven't released any new courses since May. That is about to change. I'm working on a new Access seminar right now. I've got a couple of levels of Excel 2010 tutorials finished that just need some editing. Then, I'm going to get started on a new series of Access 2007/2010 tutorials. Look for a LOT of new materials over the next month or two.


FINALLY GET YOUR FREE UPGRADES

A ton of people have been asking me how they can get their FREE upgrades to Office 2007 courses. If you've purchased any of my Word or Excel 2003 courses over the past couple of years you are eligible for a free upgrade to 2007. Well, I finally put together a page in the Customer Account System that will allow you to automatically get your free upgrades.

You can access your account info by clicking on the MY ACCOUNT button inside of the Amicron Video Player, or you can visit the following web page:

   Customer Account System

Once you're logged in, go to the Main Menu and click on the FREE UPGRADES link. The web site will automatically check to see which free upgrades you're eligible for and will add them to your account. You can then download them instantly. If you want them mailed to you on CD, contact customer service. You'll just pay the shipping.

Again, right now, I only have Office 2007 upgrades for Word and Excel, but don't worry... new Access and PowerPoint course are coming out VERY soon, and those of you who purchased the 2003 versions of these courses will also get your free upgrades too.


FALL SALE - 50% OFF EVERYTHING

This month, I've actually had a few customers complain that I haven't run any specials in a while. I did run a "Back to School" special in August, but in case you missed that one... it's time for my annual FALL SALE. Take the opportunity NOW to stock up on new lessons and remember you'll get the FREE UPGRADES when the Office 2010 videos are released.

To take advantage of the special, visit:

   2010 Fall Special


CUSTOMER SERVICE

I also want to take a moment to let everyone know that the customer service inbox is still pretty full, but I've been working at least a couple hours a day on it to get back to everyone. I'm focusing on the customers who need help getting their lessons working or are having other technical problems with my courses FIRST. Then, I'll be getting to everyone else who has non-class-related questions. Yes, there are a LOT of them in there, but I'm doing my best.

Many people have asked me why I don't hire more help to deal with all the email. Well, the quick answer is because I can't. About 90% of the questions deal with complex technical matters that only I can answer. In order to hire someone else with the knowledge and expertise required to assist people with Access databases, Web design, Excel or VB questions, I would have to spend WAY more than my budget allows. I'm a small business and I just can't afford that kind of staff... NOR do I want to.

I used to run a PC sales and service business back in the 90s with a dozen or so employees, and after that company closed down I promised myself I would never deal with having a lot of employees again. They're a pain. Yes, I do have a couple of people who help me on a part-time basis to answer some of the simple customer service questions like "where is my order?" or "how do I download my lessons?" but as far as actually hiring REAL tech support people... it's out of the question. Too much of a headache, and out of my budget (unless I quadruple the price of my courses). And for those of you who need urgent, faster help, I do offer several different types of paid technical support. So for that question that just cannot wait, options are available for help.

What I have tried to do, however, is to automate as much of the customer service process as possible. I've tried to make the online account management system easy to use, and I've tried to put answers to as many of the common questions in the FAQs section on the Web site. Of course, if you have any comments or suggestions for improvements, I'm all ears.

For those of you who have posted questions in my FORUMS or BLOG, I have seen a lot of them, and I've approved most of them to go live on the site. I'm sorry I haven't had time to personally ANSWER all of them, but I will make time to do so soon. And THANK YOU to everyone else who has chipped in to help answer questions! Your time helping others is certainly appreciated. You have helped take some of the load off of me!

Richard

Microsoft Office 10 Upload Images   Link  
karla 
11 years ago
When are you gonna update to Microsoft 10?


Reply from Richard Rost:

If you mean Office 2010, they're coming soon.
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Customer Service Upload Images   Link  
Richard Rost 
11 years ago
I'm proud to announce that I've finished all of the customer service emails that are from CUSTOMERS (as opposed to non-customers) that are NOT technical questions (such Excel and Access help). Tomorrow I'll start on the NON-customer help emails and tech support. Whew.
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