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Email Richard Email Richard

Important Info Before You Send

I make my email address publically available, and feel free to use it, but I want you to be aware of a few things:

  • I try to check email daily, whereas I check my Customer Service database throughout the day
  • You will generally get a faster response if you use the Customer Service form.
  • I no longer provide Technical Support services.
  • If you have technical questions, you can submit them via the Forums.
  • Under no circumstances will I even open your attachments including database files.
  • Screen shots (images) are OK. Everything else will be discarded.
  • If you want someone to fix or work on your database visit my Access Developer Network.

OK, so that's pretty much everything. Here's my Email address:

Enjoy!

Richard

P.S. I sometimes get hundreds of pieces of regular email a day, and I have a fairly aggressive set of spam filters. I wouldn't want your email to get lost somewhere in my inbox or spam folder. So, again, I suggest you use the Customer Service form.

Tips Before Contacting

I generally get back to people with customer service issues by the following business day. It's just me here answering emails, so I do my best. Here's a tip: if you want a FAST response, type a SHORT email. Honestly, if I get your email and it's fifteen paragraphs that I have to read through, I'll usually "snooze" it until I have the time to read it. Want a faster response? Keep it brief. Sorry. I get a LOT of messages every day, and it's just me answering them. Only so many hours in the day...

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