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This forum is for customer service questions. If you have questions about the web site, what specific courses contain, how to view your lessons, or anything customer-service related. Post your question here and one of my site Admins or I will answer you as soon as we can. 

Don't post technical questions here (like how do I do this in Access). Post those kinds of questions in the appropriate Forum. Unless you're asking which class a specific topic is covered in, or what lesson explains what you're looking for, please post elsewhere.

Before posting, be sure to read through some of the other questions posted below, as your question may have already been answered. You can also check the FAQs (Frequently Asked Questions) page for help, too.

Don't post personal data here. This is a public page. If your question contains sensitive info, you can contact me directly. Please also read my Customer Service Policy. Very important.

Why this Forum? Well, I get asked the same questions over and over again. This is a place where, hopefully, you can check to see if your question has been answered before emailing me. This saves me time, and you get your question answered faster. I try to update the FAQs page as often as I can, but this is easier for everyone.

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Not Able to Expand Video Upload Images   Link  
Colin Mombourquette 
49 days ago
While watching the training videos in the Theater the videos are quite small and the button to expand to full screen does not work.
Kevin Robertson
49 days ago
You can download the videos so you can watch them on your video player of choice.
Kevin Robertson
49 days ago

Colin Mombourquette
49 days ago
Thank you.

It was not clear that that download was for the videos - I had thought it was for Access training files.  You might consider changing the label from "Download" to "Download Videos".

I am able to download the Zip file OK; however, it requires a password in order to view or extract the videos and the account password that I was provided does not work.

Thank you,

Kevin Robertson
49 days ago
Are you using the correct password? There is an "Install Password" below the download link.
Colin Mombourquette
49 days ago
Very strange, it took 4 attempts before the password was accepted.  It seems to be working OK now.  Thank you.
Richard Rost
48 days ago
The passwords for the ZIP files are the same for everyone, and they haven't changed in YEARS. Usually if a password doesn't work it's because (a) you copied and pasted it with leading/trailing spaces, or (b) the file didn't download 100%. Usually (a).
Richard Rost
48 days ago
And downloading the videos vs. watching them online doesn't change the resolution of the video. They were all recorded YEARS ago with a smaller size. So while you can zoom in, you won't be able to "see more" of the screen. It's a fixed recording size, which is why making the window bigger online isn't an issue.
Richard Rost
48 days ago
You're not the first person to be confused by those labels. I've changed them...
Richard Rost
48 days ago

Colin Mombourquette
47 days ago
Thank you very much for the quick replies - I had developed many complex MS Access database applications ~20 years ago and am now using your videos as a refresher.  They are very well done and an excellent resource!
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