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Education is a progressive discovery of our own ignorance.

-Will Durant
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Customer Service Forum

This forum is for customer service questions. You can ask things here about your account, your order, our web site, what our courses contain, or anything customer-service related.

While I recommend you don't post personal data here, don't worry... every question gets screened by a Forum Admin (Alex or me) before going public. We'll read it first, and if you need a personal reply, we'll email you.

Don't forget you can also check the FAQs (Frequently Asked Questions) page for help. If your need for help is URGENT, or contains sensitive info, you can contact me via Email or the TechHelp page. Remember, this is a public forum. Everyone can read it. And remember to read my Customer Service Policy. Very important.

Why this Forum? Well, I get asked the same questions over and over again. This is a place where, hopefully, you can check to see if your question has been answered before emailing me. This saves me time, and you get your question faster. I try to update the FAQs page as often as I can, but this is easier for everyone.

Subscribe to this forum and receive an email update whenever new posts are added. You will also be notified by email if any conversations you are involved in receieve new comments. 

Click Here to Post a comment and start a new discussion!


Not Able to Expand Video Upload Images   Link  
Colin Mombourquette 
3 days ago
While watching the training videos in the Theater the videos are quite small and the button to expand to full screen does not work.
Kevin Robertson
3 days ago
You can download the videos so you can watch them on your video player of choice.
Kevin Robertson
3 days ago

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Where Can I Find My Courses Upload Images   Link  
Keith Sannes 
3 days ago
I like your training material but I have a heck of a time finding it so I can use it.  Would you be able to help me?  I depend on your company to keep track of what I have bought and what my memberships entitle me to use.
Kevin Robertson
3 days ago
You can find any courses you have bought by clicking on the My Courses link at the top of the page when you are logged in.
Richard Rost
2 days ago
One of the first emails you get when you sign up for anything asks you to watch the Tour of the web site. It explains everything in detail.
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Extended Cuts Upload Images   Link  
Tim Connor 
3 days ago
where exactly would the extended cut videos be on this site?
Kevin Robertson
3 days ago
Hi Tim,

Each Tech Help video page has a Members section. The Extended Cut Videos are located there.
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