You
will get a faster
response if you
contact us via the web site.
However, if you really don't like typing, you may leave us a voicemail
at:

This is a
VOICEMAIL number. You will
NOT reach a live person.
Leave us your
EMAIL ADDRESS when you call as we CANNOT return your phone call.
This number is for customer service and sales
calls ONLY.
We do
NOT provide technical support at this
number.
If you require technical support related to your 599CD purchase,
please
email customer service.
If you need help
unrelated to your purchase (for example help with your Access
database or Web site project) please see our TechHelp
page.
We are not able to personally
return phone calls. If you leave your email address, however, we will
respond as soon as possible via email. Sorry, but we just don't have the
staff to personally call everyone back. We're an Internet-only business,
and we get hundreds, if not thousands of inquiries a day. We did offer
free phone support when we first opened, and we were swamped with calls.
We just don't have the staff to handle it, nor the budget to hire more
staff (unless we raise our prices significantly). Sorry, but we hope you
understand. We want to provide a phone number for people who have
difficulty typing. You can leave us a voicemail message and we'll get back
to you by email. It is almost always faster, however, to
email customer service. We only check the
voicemail box once a week or so, whereas the customer service email is
usually checked daily.
Please remember to speak slowly and clearly, and to
spell out any names or email addresses. |