Help placing your order, getting your
courses to work, and topics of this nature are always FREE. Some other types
of help are not always free. Please read my
Customer Service Policy
if you have any questions.
Chances are, your question has probably been
answered before. We post answers to all of the popular questions on our
Frequently Asked Questions page. To find your
answer right away, try looking there first.
This Form is
for Sales & Customer Service
Please DO use this form if you need customer
service or sales help. Use this form if you...
- have questions about your account
- are having trouble
accessing your courses
- can't get your videos to play on your PC
- have questions about which classes you need to
learn how to do something
- want to know what topics a particular
- need help deciding what classes are right
- would like a quote on custom training
- want to leave us feedback or other general
This Form is
NOT for Technical Questions
This form is for customer service and sales help. Do
NOT use this form if you...
help with your Access database
- want to know how to do something in Excel
- require assistance setting up your Web page
- have any other technical computer question
If you need this kind of help, we do want to help
you, but you need to submit your question on our TechHelp page. The customer service folks
cannot answer technical questions. They can only tell you which
tutorial your question might be answered in. Beyond that, they'll just
forward you to the TechHelp page.
If you have a problem... |
Remember this form is NOT for technical questions.
If you need help with your Access database or your Excel project,
then use the TechHelp form.
If you're having
problems logging on to your account, watching videos in the
Theater, or downloading your lesson files, then YES, this is
the right form to use. If you're having these kinds of problems,
please BE SPECIFIC. We need to know exactly WHAT
you're doing, and exactly WHAT is happening. If you're
getting an ERROR message,
we need to know what it is (copy and paste the exact error message
you can). Tell us which page on our site is giving you the problem
(copy and paste the URL if you can). If it's a problem in the
Theater, please tell us specifically WHICH lesson you're watching. The more information you give us
up front, the easier it will be for us to help you.
If you just
tell us "I can't download." Then we're just going to have to ask you
all of these questions anyway, which will further delay you getting
help. Which file are you trying to download? Is an
error popping up? If so, what's the error? What page
is it on? And so on.
SPECIFIC. We want to help you get online and
watch your courses as quickly as possible. Help US to help
Smile Before Writing|
I will do everything in my power to help you and
make sure your needs are met, and I will do so in the most
professional, respectful, and courteous manner I possibly
can. I simply ask the same from you in return. Rude emails
will be forwarded directly to my cats for use in their
litter boxes. So smile. :) -Richard