TechHelp

If you just have a single question you need answered, or you have a small project you need help with. You can submit it via my TechHelp page. Here you can pay a small fee to get a simple answer. There are even options available for me to create a custom video tutorial for you. For those of you without big budgets, you can even submit your question to me here FREE, and if I like it, I may turn it into a Tips & Tricks video for you.

Standard Consulting

I do offer consulting on an as-needed basis. If you need support or help with a project, I can provide assistance via email, instant messenger, phone, or in person. My normal consulting rate is $129 per hour for email support, or $4 per minute for live support (phone, web chat, etc.) Basically, if I can work on your project on my own time and get back to you via email, you pay the lesser rate. My rate for on-site consulting or training is $299 per hour for up to 5 students. Group rates are available if you need to train a larger group. Contact me for a quote.

Since I'm extremely busy, I also have a couple of other consultants that assist me with projects. I bill them out at a lower rate than I charge for my own time... only $79 per hour for email support (live support is not offered). Of course, I fully stand behind their work.

For email support, I will generally get back to you within 2 or 3 business days (depending on my schedule and the complexity of your problem). If you need priority support, add $30/hr and I will move you to the top of the list.

Yes, I will travel. If you are in the Western New York area, I have flat-rate travel fees available. If you are outside of WNY, I will still travel to your location, however you are responsible for my reasonable travel fees and expenses plus my per-diem travel rate of $500 in addition to fees for any services provided. These fees are negotiable based on the project, of course.

Sending Me Files

If you have a database, spreadsheet, web site, or other files you need help with and you need to send them to me, remove as much extraneous data from them as possible, ZIP them up, and email them to amicron@gmail.com. Also make sure to send me a note via the customer service web form so I know to look for your file.

Be sure to include instructions on exactly what you need done. Don't assume that I know anything about your business. Most of the time I spend helping clients is figuring out what their terms mean. The database design is easy. Understanding your business might not be so easy. Pretend you're talking to a 2nd grader when explaining your problem. Include screen shots if possible.

Keep in mind that it's almost always faster, easier, and cheaper for me to show you how to build something from scratch than it is for me to figure out what you've built so far and to fix it or add to it.

Insiders' Circle

If you anticipate needing regular help with Microsoft Access, or any of the other programs I teach, then you should consider joining my Access Insiders' Circle. This is an elite club that gets priority support for their problems. In fact, many of my current Access seminars came about as support requests from my Insider students.

Services Provided

Click here for a complete list of services I can provide. Generally, my focus is on computer training, Microsoft Access database development, web-based database solutions (eCommerce), and other software design. Sure, I can help you with your Excel spreadsheets and Word documents too, if that's what you need. I can help you with any of the topics I teach.

Keep in mind that I work with several other consultants. You'll find services like PC repair and networking on that list. I generally don't do anything that involves a screwdriver, so for the "basic" computer services, upgrades, repairs, etc., I might send a trusted colleague to assist you.

Service Contracts

If you would like to engage my services for a longer-term contract, my rates are negotiable based on the type and duration of the project. Please contact me for details.

On-Site Training & Speaking

If you would like to hire me to teach or speak in front of your group, I do provide this service as well. Please contact me with additional information (location, topics, number of students, etc.) and I can provide you with a quote.

Questions?

If you have any additional questions about what support options area available, and what's right for you, please contact me.

Please keep in mind that my primary focus is on developing new tutorials for my web site. Unless you're willing to pay for priority attention, please don't expect me to drop everything to work on your project. Yes, I love to help people as much as I can, but I've got a web site to run. :)