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We are happy to provide Live Help whenever we can. Please read the following directions first, however, before submitting your request for support:

1. Live Help IS available for sales, customer service, or support issues related to our products. If you have a question about what class is right for you, want to know the status of your order, are having trouble placing an order, or cannot get your classes to play in our Online Theater, then YES, we want to help you here.

2. Live Help is NOT for assisting you with technical support outside of our products. If you need help with your Access database, setting up your Excel spreadsheet, or are having problems with your web site, then please use our TechHelp Support option. Our Live Help specialists are well versed in our products, but they aren't necessarily experts in Access or Excel.

3. Most of the questions that people commonly ask can be found on our Frequently Asked Questions page. You may save yourself some time and find exactly the information you're looking for by checking there first. If you're having problems with our courses, you may also want to check our Troubleshooting Guide.

4. You may also want to try using the Search Box on the top of our web site. Again, a lot of what you might be looking for may have already been answered in our Online Forums, the Tips Section, our indexes for Access, Excel, etc., or our Glossary. The Search feature will scan all of those places for keywords to try and find exactly what you're looking for.

5. When in doubt, we're definitely here to help you. If you can't find your answer anywhere else (or you really don't feel like searching) that's OK too. Just type in your question below and someone will get back to you by email as quickly as possible. This Live Help option is only available when one of our support specialists is actually in the office or available for online support, so someone should get back to you within the next five to twenty minutes. Thanks!

 
 
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