The roots of education are bitter,
but the fruit is sweet.
Home   News   Tips   Glossary   Templates   Forums   Help   Logon   Order   Contact Us  
News      User Comments     History     Notify Me

3/30/2014 8:39:39 AM
Help With Passwords
By Richard Rost   Richard Rost on Facebook Richard Rost on Twitter Richard Rost on Google Plus Richard Rost on LinkedIn Email Richard Rost

Need help with your password? Here are some tips.

STUDENTS ONLY. First of all, if a file requires a password, then it is only for paying students who have purchased a class. All of my free materials do not require a password.

DIFFERENT PASSWORD TYPES. Your individual logon password is NOT the same as the course download passwords. The password that you use to log on to your account is unique to you. You either gave us a password when you placed your first order, or we assigned you one and emailed it to you. This is what you log on to our site with. It is NOT the password that you use to install a course after you download it. Helpful Links: Logon to your account. Your Course Listing with passwords. Download help WalkThru tutorial.

PASSWORD RECOVERY. If you know you've logged on to our web site before and can't remember your password. There is a password recovery link at the bottom of the Logon Form. Just click on the link shown and our server will email your password to the email address on your account. If you no longer have access to that email account, you'll need to contact customer service.

NEW ACCOUNT SETUP. If you just placed your first order with us using our normal order page, it usually takes between 5 and 10 minutes for your account to get set up automatically. Your password may not work until this happens. If you used any other order form to place your first order (we run promotions from time to time) then your account MAY need to be set up manually. This generally takes place by the following business day at the latest. If your password isn't working by the end of the following business day, let us know.

CASE SENSITIVE. Remember that all passwords on our site, including the course download passwords, are CaSe sEnsTive. That means upper- and lower-case letters DO matter.

COPY AND PASTE. To make sure you're entering your password correctly, try copying and pasting it from the email we sent you (or our web page in the case of downloads). Make sure, however, that you don't have a leading or trailing SPACE character along with the copy. This is a common mistake. If you double-click on a word in most email programs or browsers, you often get a trailing SPACE character which will make the password invalid. To copy, highlight the password by clicking and dragging over it, then press CTRL-C to copy. Click on the password field and press CTRL-V to paste.

BAD DOWNLOADS. Sometimes files down download correctly. Glitches happen. If you're entering a password to unzip a course download file, and it's saying "incorrect password," then try downloading the file again. If your download didn't complete 100% the first time, this will actually effect the password, which is based on the file itself. Re-download and try the password again. The passwords are the SAME for everyone, and yes, I've verified they work. Thousands of people have downloaded these files, so if they're not working for you, something is wrong on your end. If there was a problem with one of the files, thousands of people would have complained to me by now.

ONES AND ZEROS. Be careful between typing in a ZERO (0) or an "O" character. Likewise watch out for ONE (1) and "I" characters, which also sometimes look like lowercase "L" characters. Again, this is why it's better to copy and paste.

STILL NEED HELP? If you've checked everything on this list and things are still not working for you, just contact customer service and we'll be glad to help get you up and running.

Permanent Link
Keywords: passwords
Post Reply

Add Your Comments or Subscribe
If you just want to subscribe to get email updates when the News is updated, then enter your name and email address and check the Notify Me box below. If you would optionally like to add your comments below to be posted, they are welcome.
  Your Name:  Required
  Your Email:  NOT Public


Sorry about this step. It's just to keep the spam bots away:
  Verify: What is 2+4:
  Notify me when the News is updated.
  Remember Me for my next comments
Please do not use this form for Customer Service inquiries! If you have questions about your account, shipping info, courses you've ordered, need passwords, etc. please use the Customer Service Center instead.

I value your comments. They will be displayed on this page (above). Your name will be displayed, but your email address will not be.
As always, I promise to never give away your personal information to anyone else, ever.

NOTE: If you don't leave your name and email address, DON'T expect a reply. I can't promise a personal reply to everyone who posts here. I TRY my best, but I cannot guarantee it. If you don't leave your real name and email address, I won't even bother. I usually just hit DELETE. -Richard



You may want to read these articles from the 599CD News:

4/18/2017Change Account Password
3/30/2014Help With Passwords
7/29/2013A note about password safety
5/5/2012Keyword Search Cloud
10/7/2009Word 2007 Basic 5 Handbook Done
10/1/2009Two New FREE Microsoft Word Videos
9/30/2009Word 2007 Basic Level 5 Finished
9/12/2009Word 2007 Basic 4 Now Available
9/12/2009Word 2007 Basic 4 Recorded
9/9/2009Word 2007 Basic Level 3 Handbook

Visual Basicindex
Account Login
Online Theater
Lost Password
Free Upgrades
Insider Circle
Student Databases
Change Email
Latest News
New Releases
User Forums
Topic Glossary
Tips & Tricks
Search Our Site
Waiting List
Production Schedule
Collapse Menus
Live Chat
Customer Support
WalkThru Tutorials
Consulting Services
About Us
Affiliate Program
Richard Rost
Free Lessons
Mailing List
Video Tutorials
MYOLP Memberships
Idiot's Guide to Excel
Volume Discounts
Payment Info
Terms of Sale
Gift CDs
Live Chat
General Info
Support Policy
Contact Form
Email Us
Mailing Address
Phone Number
Fax Number
Course Survey
Facebook    Twitter

Google Plus    LinkedIn

Blog RSS Feed    YouTube Channel
Richard Rost Microsoft MVP